We want every CoreAccess customer to feel confident in their subscription. This Refund Policy explains when refunds are available and how to request one.
1. CoreAccess subscriptions
7-day satisfaction guarantee
New paying organizations may request a full refund of their first monthly subscription charge within 7 days of the charge if the Service does not meet their needs. Refunds are issued to the original payment method within 7–14 business days.
Monthly subscriptions
Monthly subscriptions are charged in advance and are non-refundable for the current month after the 7-day window. Cancelling stops future charges; access continues until the end of the paid period.
Annual subscriptions
Annual subscriptions cancelled within the first 30 days are eligible for a prorated refund of the unused months. After 30 days annual fees are non-refundable, but access continues through the end of the paid term.
2. Member payments collected through CoreAccess
Payments collected from members on behalf of an organization (membership fees, plan renewals, etc.) are governed by the organization's own refund policy, not by CoreAccess. Refund requests for member payments should be addressed to the organization. Once an organization approves a refund, CoreAccess will process the reversal through the original payment channel.
3. Chargebacks & disputes
If you have a billing concern, please contact us first at billing@getcoreaccess.com — most issues are resolved within 48 hours. Filing a chargeback without contacting us may result in immediate suspension of the account pending investigation.
4. Non-refundable items
- One-time setup, migration or training services already delivered.
- Custom development or integration work that has been accepted.
- Hardware (devices, cards, readers) once shipped, except where defective.
5. How to request a refund
Email billing@getcoreaccess.com with:
- Your organization name and account email.
- The invoice number or transaction reference.
- A brief description of the reason for the refund.
We will respond within 2 business days.
6. Currency & fees
Refunds are made in the original currency of the transaction. Bank or payment-processor fees that are non-recoverable may be deducted from the refund.
7. Changes
We may update this Refund Policy from time to time. The most current version will always be available at this URL.